Enterprise-grade Linkerd Support for Production Environment

Run Linkerd confidently with 24*7 enterprise support from the officially recognized commercial services Linkerd partner.

Linkerd Support for Enterprises - Hero Image

Trusted by leading companies

Linkerd Professional Service Provider
InfraCloud is officially recognized by Linkerd as 'Commercial Support Partner' to provide best in the industry enterprise-grade Linkerd support.

Linkerd Commercial Support & Professional Services

Linkerd Support engineers provide 24*7 maintenance & support for your Linkerd service mesh to keep it healthy and production ready. Our expert Linkerd engineers ensure no harm comes to your service mesh, so you can invest your engineering resources and time to grow your business instead of managing Linkerd.

100+

Companies of all size trust us as their partner

70%

Engineers with industry recognized certifications

7+

Years in development

4

Offices worldwide

 24*7 Support

24*7 Support

Be it night or day, we are 24*7*365 available to support your Linkerd emergencies (P1 & P2).

 Unlimited Incidents

Unlimited Incidents

Unlimited priority support for any emergencies without fear of running out of support.

 Secure Updates

Secure Updates

Regularly checking and installing Linkerd updates to keep the business secure.

 Scalable Solutions

Scalable Solutions

Multiple deployment patterns including single-cluster and multi-cluster mesh.

 Secure Integrations

Secure Integrations

Fine-grained authorization policies and encrypted communications to your applications.

 Fault-tolerant

Fault-tolerant

Highly resilient with features like latency-aware load balancing, retries, and fault injections.

Professional Linkerd Support Tiers for Businesses of Every Size

Support Tiers

Standard

Standard

Enterprise

Enterprise
Support Model
Business hours
24*7
Support Ticket Portal
True
True
Number of Tickets per Month
5
Unlimited
Number of Named Contacts
1
3
Dedicated Private Slack Channel
True
True
Managed Install/Upgrades
False
True
Security Patching
False
True
Design Assistance
False
True
Training
False
True

Linkerd Support Service Cycle

#01

Report

Connect with the InfraCloud team via Slack or Jira ticket, based on the incident’s severity. Refer to the support matrix for guidance.

#02

Acknowledge

We’ll address the Linkerd issue and assign a dedicated engineering team to it.

#03

Solution

Our Linkerd experts will conduct a thorough audit of the issue and develop a detailed plan to resolve it.

#04

Collaboration

We’ll collaborate with your team, either to implement our plan to resolve the issue or to guide your team in resolving it themselves.

#05

Resolution

After a successful resolution, we will close the ticket, providing you with complete transparency.

Transparent Plans for Professional Linkerd Support

Support Medium Description
Technical Support 24*7 for severity 1 & 2 incidents; business days (US) for severity 3 & 4 incidents.
Support Channel Web Portal (Jira Service Management).
Audio/Video calls for severity 1 & 2 incidents, after triaging the issue.
Dedicated Private Slack Channel to resolve issues.
SLA Based on the incident severity (mentioned below).
Business hours (P3-P4) 9 AM - 6 PM EST (customized as per customer business hours)
Service Level Production Support Description Severity 1 Severity 2 Severity 3 Severity 4
Response time InfraCloud initial response after customer files initial request. 1 hour 2 hours 1 business day 2 business days
Ongoing response time Subsequent responses. 2 hours 4 hours 1 business day 2 business days
Resolution time Time from the incident created to the resolution. 6 hours 2 days 5 days 15 days

We Open Source

We believe open source enables anyone to create technologies for a better tomorrow. Our developers have been constantly contributing to various service mesh including Linkerd & Istio, and leveraging them for our clients’ unique needs.

Sneak peek at our OSS contributions

We Open Source

Linkerd Support Experts, Keeping it Production Ready 24*7

Schedule a call with one of our experts (absolutely no strings attached).

Trusted by 100+ companies worldwide


Got a question around Linkerd Support?

You will receive a response within few hours from the Linkerd support team once you submit the incident report. If you report a P1 severity, Linkerd support engineers will be working on the case from the first hour.
The Linkerd commercial team is available 24*7*365. The support engineers work in various shifts, so Linkerd experts are always available to help as per your support tier model & incident severity.
InfraCloud engineers have been working with Linkerd since the early days, developing in-house tools for monitoring and setting alerts to ensure the health of your service mesh.
We rigorously test each Linkerd update on a dummy architecture, carefully verifying it before deployment to the production environment. Our review team ensures that updates meet our high standards before release, so you can be confident they won’t impact your application’s performance.

This website uses cookies to offer you a better browsing experience