Observability Consulting & Commercial Support
Building your observability stack with experts for Prometheus, Grafana, & Loki with our consulting & support services.
Trusted by leading companies
Why you need Observability Consulting & Suppport?
Gain end-to-end Ecosystem Visibility
Better Debugging, & Fire Fighting Workflows
Achieve Higher Release Velocity
Faster Incident Response
Innovate Faster - Higher Quality & Less Risk
Continuously Drive Better Business Outcomes
Proactively Pinpoint & Resolve Problems
Optimize your Infrastructure Cost & Performance
What do we offer in Observability Consulting & Support Services?
Build observability stack to monitor performance via intuitive dashboards, real-time alerting & observability support team traces the root cause of issues for troubleshooting.
Observability Consulting & Roadmap
Observability consultants advise you to choose the right open source tools like Prometheus, Grafana, Fluentd, Jaeger or enterprise tools like Datadog, New Relic, Dynatrace (as per your needs) for bringing visibility & security into systems.
Observability Implementation
Observability implementation experts help you build the ideal stack covering monitoring, alerting, and tracing. Our consultants deploy the right observability stack for maximum transparency, instant alerts, and improved troubleshooting.
Enterprise Observability Support
Outsource your day-to-day monitoring of the performance of applications, tracing and operating on any anomalies to experienced observability engineers. We address any blind spots, fix problems, and reduce mean time to detect (MTTD) & mean time to resolve (MTTR).
Observability Training
Our observability consultants and architects train your engineers with the skills they need for self sufficiently handle the all-new observability stack. Trainers assist your workforce in making the necessary cultural changes by implementing observability best practices.
Implement Observability with Confidence
Your end-to-end partner for adopting, implementing & support for monitoring, logging and tracing - the three pillars of observability.
Implement Infrastructure Monitoring
Providing metrics, visualizations, and alerting to ensure your engineering teams can maintain and optimize your cloud or hybrid environments.
- -> Create useful visualizations for predicting issues
- -> Design intuitive dashboards for your infrastructure monitoring
- -> Create Alarms for real-time notification
Enhance Logging Infrastructure
Whether you’re troubleshooting issues, optimizing performance, or investigating security threats, our observability suport team gets you complete visibility across your stack.
- -> Get insights from your application
- -> Log management and long term storage and restoration
- -> Create Alarms for real-time notification
- -> Log visualization
Enable Distributed Tracing
Understand the path of a process/transaction/entity while traversing the application stack and identifying the bottlenecks at various stages.
- -> Introduce tracing in application’s logging
- -> Collect and manage tracing/telemetry data
- -> Analysis of traces for faster debugging
We Understand the Nitty-Gritty!
Gain leverage with our proven artificial intelligence expertise & industry exposure. Working with 100+ clients, we know the criticalities, compliances & the importance of getting things right in the first go. Be it an enterprise with datacenters across the world or a rapidly scaling startup, we got it covered!
Technology, SaaS & Internet
Focus on integrating AI within your SaaS on the top of the cloud built for AI while we build & manage your GPU server for performance.
Energy, Oil & Gas
Modernize your system to streamline inspections, better resource monitoring, visualize data, and reduce operational costs.
Healthcare
Leverage the power of cloud GPU instances to process patient data at speed to adapt to the rapidly evolving healthcare demands.
Travel & Hospitality
Delight your customers with seamless operation & instant updates using cost-effective, flexible, and scalable system.
We Open Source
Open SourceWe believe open source enables anyone to create technologies for a better tomorrow. Our developers have been constantly contributing to various observability projects like Prometheus, Jaeger, & Thanos.
Sneak peek at our OSS contributions
We Open Source
Deploy Observability Stack, Built for your Needs!
With monitoring, logging and tracing, make your complex environments observable, deliver fast (& deep) analysis and visualizations.
Implement Prometheus, Grafana, Loki from the Observability Experts
Grafana Loki Expertise
With Loki as your log aggregation system, InfraCloud helps you design architecture, deploy and provide enterprise support to store and query logs from all your applications and infrastructure.
With our managed support for Grafana Loki, create & visualize metrics, generate alerts from logs for effective debugging and troubleshooting.
Services for Every Step of your Observability Adoption Journey
From implementation to observability support, we provide every service that you need to be in place to make your infrastructure monitoring robust, scalable and secured.
Assess Existing Processes
Our team of experienced professionals assesses your current IT infrastructure and recommends the best stack to meet your organizational goals.
Build the right observability stack
Let’s build your ideal observability stack as per your need(open source, enterprise, or managed tools).
Deploy your observability stack
Seamlessly deploying the stack on your infrastructure and giving you the controls.
Expand - Support via Managed Services
We support your observability stack for all future upgrades, scaling, and troubleshooting whenever you need.
What do our Customers Say about us
From startups to global enterprises, our clients are our biggest advocates. Hear straight from our customers how we helped them navigate their cloud native journey.
Professional Support for Entire Observability Stack
Let the experts take care of every part of observability journey.
Dedicated Observability Support for your Stack
Your observability setup looks after your application’s health but who is looking after your observability health? Get an observability support team that monitors your observability system, manages any conflicts, and keeps it running.
Why InfraCloud as Your Observability Consulting & Support Partner?
Seasoned Team Engineers
Our training focuses on building knowledge of core concepts with practical experiences.
Certified Provider
InfraCloud is a proud CNCF Silver Member, and Kubernetes Certified Service Provider (KCSP).
On-Premise, Hybrid, or Cloud
Our vast experience enables you with any environment or setup - we do it all.
Proven Experience
Implement the best practices that we have learned while working with 100+ clients.
In-house Domain Expertise
90% engineering team with NO outsourcing, implementing the best practices.
K8s Partner Advantage
Partner with engineers who contribute to CNCF open source tools including Kubernetes.
Get the Right Observability Skills in Minutes, Not Days
No more trial and error. Select Observability pros with skills that align perfectly with your project.
Practitioner
Knowledge & Understanding
- Basic understanding of monitoring and logging concepts
- Introduction to the PLG stack (Promtail, Loki, Grafana)
- Understanding the architecture and components of each tool
- Basic knowledge of time-series data and logs
- Overview of querying languages: LogQL for Loki
- Basic setup and configuration of Promtail, Loki, and Grafana
- Basic concepts of system health monitoring
Skills
- Install and configure Promtail for log collection
- Set up Loki for log aggregation and connect it to Promtail and Grafana
- Create basic dashboards and visualizations in Grafana
- Use LogQL to query logs and extract key information
- Collect and visualize basic system and application logs
- Perform basic health checks using Grafana dashboards
- Basic troubleshooting of setup and configuration issues
Performance
- Successfully install and configure the PLG stack
- Monitor and log basic system metrics and application logs
- Create simple dashboards to visualize logs and metrics
- Use basic queries to extract relevant information from Loki
- Troubleshoot basic issues with setup and configuration
- Perform initial health checks and identify basic issues using Grafana
- Respond to simple alerts and perform initial investigations
Advanced Practitioner (Everything in Practitioner plus)
Knowledge & Understanding
- In-depth understanding of the PLG stack components and their interactions
- Knowledge of advanced Loki configurations (e.g., log stream management, custom indexing, retention policies)
- Familiarity with Promtail’s advanced configurations (e.g., scrape configs, pipeline stages, relabeling)
- Proficiency with Grafana’s advanced visualization and dashboard capabilities
- Understanding of Promtail’s role in log shipping and transformations
- Knowledge of performance tuning and optimization for the PLG stack
- Detailed understanding of system health monitoring and alerting
- Understanding of application-specific metrics and logs (e.g., HTTP request rates, error rates)
- Knowledge of Promtail scraping from different paths other than default
- Creating metrics from logs in Loki
Skills
- Configure advanced Loki features (e.g., log stream management, retention policies)
- Implement advanced Promtail configurations (e.g., pipeline stages, relabeling, multi-target scraping, scraping logs from different paths)
- Create complex Grafana dashboards with multiple data sources and visualizations
- Optimize performance and storage for Loki
- Implement security best practices for the PLG stack
- Set up and configure comprehensive system health monitoring dashboards and alerts
- Use Promtail and Loki to debug and resolve application issues efficiently
- Develop and manage alerting strategies for proactive issue detection
- Generate metrics from logs in Loki using queries and recording rules
Performance
- Design and manage comprehensive monitoring and logging solutions using the PLG stack
- Ensure high availability and performance of the PLG stack
- Develop complex dashboards to provide insights into system and application performance
- Use advanced queries to analyze logs effectively
- Integrate the PLG stack with CI/CD pipelines and automation tools
- Maintain and troubleshoot the PLG stack in production environments
- Continuously monitor system health and quickly respond to alerts
- Efficiently debug and resolve application issues using the PLG stack tools
- Implement proactive monitoring and alerting strategies to prevent downtime
Expert (Everything in Advanced Practitioner plus)
Knowledge & Understanding
- Expertise in the architecture, deployment, and scaling of the PLG stack
- Deep understanding of Loki and Promtail internals
- Knowledge of custom Promtail stages and advanced pipeline processing
- Advanced knowledge of security, compliance, and data governance for monitoring and logging
- Experience with multi-cluster and hybrid cloud deployments
- Proficiency in performance tuning and capacity planning
- Mastery of system health monitoring and proactive alerting strategies
- Advanced understanding of application performance metrics and logging
Skills
- Architect and deploy large-scale PLG stack solutions for enterprise environments
- Develop custom Promtail pipeline stages and Loki plugins
- Implement advanced security measures (e.g., TLS, authentication, authorization)
- Design and manage multi-cluster and hybrid cloud PLG stack deployments
- Optimize data retention, storage, and query performance
- Lead incident response and troubleshooting for complex issues
- Design and implement advanced health monitoring strategies
- Use in-depth knowledge of LogQL to debug and resolve complex application issues
- Implement advanced troubleshooting techniques and root cause analysis
Performance
- Deliver robust, scalable, and secure monitoring and logging solutions for large enterprises
- Provide expert-level guidance on performance tuning and capacity planning
- Develop and implement custom solutions to extend PLG stack functionality
- Ensure compliance with industry standards and regulations
- Lead complex incident response and troubleshooting efforts
- Drive innovation and best practices for monitoring and logging within the organization
- Proactively monitor and ensure system health with advanced techniques
- Rapidly debug and resolve critical application issues using the PLG stack
- Develop and maintain comprehensive logging frameworks and alerting systems
- Lead root cause analysis and continuous improvement initiatives
Practitioner
Knowledge & Understanding
- Basic concepts of Elasticsearch (indices, documents), Logstash (role and plugins), and Kibana (visualizations)
Skills
- Install and configure Elasticsearch, set up simple Logstash pipelines, create basic Kibana dashboards
Performance
- Performs basic tasks effectively with minimal performance issues. May require guidance for scaling and optimizing
Advanced Practitioner (Everything in Practitioner plus)
Knowledge & Understanding
- Understanding of Elasticsearch cluster architecture, Logstash pipeline design, and advanced Kibana visualizations
Skills
- Optimize Elasticsearch queries and indices, design complex Logstash pipelines, create and manage advanced Kibana dashboards
Performance
- Handles a variety of tasks independently, implements performance optimization strategies, and resolves common performance issues effectively
Expert (Everything in Advanced Practitioner plus)
Knowledge & Understanding
- Expertise in Elasticsearch internals, custom Logstash plugins, and enterprise Kibana solutions
Skills
- Develop large-scale Elasticsearch clusters, build custom Logstash plugins, and implement complex Kibana integrations
Performance
- Consistently achieves high performance with large-scale and complex deployments
- Demonstrates advanced skills in optimizing, scaling, and troubleshooting ELK Stack components
Practitioner
Knowledge & Understanding
- Knows basic components (Elasticsearch, Fluentd, Kibana) and their roles
- Understands basic use cases
Skills
- Installs and configures EFK stack with default settings
- Performs basic operations and queries
Performance
- Sets up basic EFK stack and ingests logs from a simple source
- Resolves common setup issues with guidance
Advanced Practitioner (Everything in Practitioner plus)
Knowledge & Understanding
- Understands advanced features and data flow
- Knows basic security and performance tuning practices
Skills
- Customizes Fluentd configurations
- Optimizes Elasticsearch performance
- Creates advanced visualizations in Kibana
- Integrates EFK with other systems
Performance
- Deploys EFK stack in complex environments
- Manages and processes logs from various sources
- Diagnoses performance and configuration issues
Expert (Everything in Advanced Practitioner plus)
Knowledge & Understanding
- Deep understanding of architecture and internals
- Expertise in scaling, optimizing, and securing EFK stack
Skills
- Develops custom plugins/extensions
- Manages complex setups
- Diagnoses advanced issues
Performance
- Manage EFK stack for high-throughput, high-availability scenarios
- Optimize large-scale deployments
- Integrate EFK with other systems for robust solutions
- HA: Setup HA for overall logging solution
- Data Retention: Setup data rethention policies and long term storage
Practitioner
Knowledge & Understanding
- Importance of monitoring, alerting, and tracing
- Key concepts: metrics, logs, traces, alerts
- Overview of tools like Prometheus, Grafana, ELK, Jaeger, and Zipkin
- Basic logging, alerting, and tracing workflows
Skills
- Set up basic monitoring and alerting
- Collect basic metrics (CPU, memory)
- Use tools like Grafana for dashboards and visualizations
- Set up centralized logging with ELK/EFK
- Perform basic log queries
Performance
- Deploy basic monitoring for systems
- Detect threshold breaches and trigger alerts
- Use simple dashboards for visualization
- Identify basic application issues using logs and traces
Advanced Practitioner (Everything in Practitioner plus)
Knowledge & Understanding
- Advanced concepts in metrics collection (Prometheus, exporters)
- Log management and aggregation techniques
- Alerting best practices
- Observability in distributed systems
- Using service mesh tools like Istio
Skills
- Configure scraping intervals and retention policies in Prometheus
- Use advanced log parsing/filtering tools (e.g., Kibana)
- Create interactive dashboards with templating
- Monitor distributed systems
- Collect and analyze traces
Performance
- Implement efficient monitoring for containerized applications
- Generate actionable insights from logs and traces
- Manage complex alerting rules for multi-condition scenarios
- Visualize system health through advanced dashboards
Expert (Everything in Advanced Practitioner plus)
Knowledge & Understanding
- Scalable monitoring architectures for dynamic environments
- Distributed tracing for complex systems
- Security monitoring concepts (SIEM, compliance)
- Open observability standards (e.g., OpenTelemetry)
Skills
- Design scalable monitoring solutions for Kubernetes
- Optimize distributed tracing (e.g., sampling, deep analysis)
- Implement advanced alert escalation and on-call rotations
- Monitor security events and anomalies
Performance
- Deliver end-to-end monitoring pipelines
- Optimize and scale observability systems
- Ensure compliance monitoring
- Integrate advanced alerting strategies and improve security observability
Practitioner
Knowledge & Understanding
- Basic knowledge of Datadog's architecture, including its core components like the Agent, Metrics, Logs, and APM
- Familiar with fundamental features such as dashboards and alerts
Skills
- Can install and configure the Datadog Agent on various systems
- Creates basic dashboards, sets up simple alerts, and manages log collection and visualization
Performance
- Effectively deploys Datadog in development environments and configures basic monitoring and alerting setups
- Handles initial troubleshooting related to data collection and visualization
Advanced Practitioner (Everything in Practitioner plus)
Knowledge & Understanding
- Deep understanding of advanced Datadog features like distributed tracing, anomaly detection, and complex dashboard creation
- Knowledgeable about integrations with cloud platforms and third-party tools
Skills
- Develops and manages complex dashboards with multiple widgets
- Configures advanced alerting systems, uses log management features for in-depth analysis, and sets up APM for application performance monitoring
Performance
- Manages Datadog in production environments with a focus on optimizing performance and ensuring comprehensive visibility
- Troubleshoots complex issues and continuously improves monitoring strategies
Expert (Everything in Advanced Practitioner plus)
Knowledge & Understanding
- Mastery of Datadog’s architecture, including internal components and advanced features
- Expertise in designing and implementing sophisticated monitoring strategies and integrations
- Active contributor to Datadog community and best practices
Skills
- Develops custom integrations and dashboards to meet unique needs
- Performs expert-level performance tuning and manages complex integrations
- Provides strategic leadership in monitoring practices and innovation
Performance
- Leads large-scale Datadog implementations, drives innovation in monitoring solutions, and mentors teams on advanced topics
- Engages with the Datadog community to influence best practices and contribute to development
Solving Real World Problems with Observability Consulting
Observability Adoption doesn’t have to be Rocket Science!
Cloud-native landscape can be puzzling, leverage our experience to implement the right observability stack on cloud or on-prem.
Trusted by 100+ companies worldwide
Got a question around Observability Consulting?
Once you schedule a meeting with our Observability consulting experts, our team will chat with you to gain a deeper understanding of your project, specific requirements, and goals. From there, we can mutually discuss an appropriate model of engagement:
- -> Consulting: Skilled observability experts whom you can trust, give you advice and a roadmap.
- -> Team Extension: Bring our experienced observability specialists to work as a part of your team.
- -> Fixed Scope: Outsource a part/end-to-end observability setup to our team.
Once the SoW is agreed upon, our team will kick off the project and keep you updated through a dedicated channel & regular sync-ups for communication and support.
