Enterprise-grade Thanos Support for Long-term HA Storage

Align your highly available Prometheus setup with highly available commercial Thanos support.

Commercial Thanos Support for Long-term HA Storage - Hero Image

Trusted by leading companies

Thanos Professional Service Provider
InfraCloud is officially recognized by CNCF as the KCSP (Kubernetes Certified Service Provider) for Cloud Native technologies including Thanos & Prometheus.

Thanos Commercial Support & Professional Services

With InfraCloud’s 24x7 commercial Thanos support, you get regular monitoring and maintenance of your Thanos setup. Your team can focus on using the information rather than managing its storage by leaving Thanos issues to our experts.

100+

Companies of all size trust us as their partner

70%

Engineers with industry recognized certifications

7+

Years in development

4

Offices worldwide

 24*7 Support

24*7 Support

Be it night or day, we are 24*7*365 available to support your Thanos emergencies (P1 & P2)

 Unlimited Incidents

Unlimited Incidents

Report any number of incidents without fear of running out of support.

 Secure Updates

Secure Updates

Regularly check and install Thanos updates to keep your data HA and secure.

 Training

Training

Upskill & training your team with the latest Thanos updates, upgrades, & practices.

 Compliance & Regulations

Compliance & Regulations

Handling sensitive data securely within Thanos for compliance support.

 Integration

Integration

Integrate with Grafana & other tools for sourcing & fetching the information seamlessly.

Professional Thanos Support Tiers

Support Tiers

Standard

Standard

Enterprise

Enterprise
Support Model
Business hours
24*7
Support Ticket Portal
True
True
Number of Tickets per Month
5
Unlimited
Number of Named Contacts
1
3
Dedicated Private Slack Channel
True
True
Managed Install/Upgrades
False
True
Security Patching
False
True
Design Assistance
False
True
Training
False
True

Thanos Support Service Cycle

#01

Report

Connect with the InfraCloud team via Slack or Jira ticket, based on the incident’s severity. Refer to the support matrix for guidance.

#02

Acknowledge

We’ll address the Thanos issue and assign a dedicated engineering team to it.

#03

Solution

Our Thanos experts will conduct a thorough audit of your issue and develop a detailed plan to resolve it.

#04

Collaboration

We’ll collaborate with your team, either to implement our plan to resolve the issue or to guide your team in fixing the data pipelines themselves.

#05

Resolution

After a successful resolution, we will close the ticket, providing you with complete transparency.

Transparent Plans for Professional Thanos Support

Support Medium Description
Technical Support 24*7 for severity 1 & 2 incidents; business days (US) for severity 3 & 4 incidents.
Support Channel Web Portal (Jira Service Management).
Audio/Video calls for severity 1 & 2 incidents, after triaging the issue.
Dedicated Private Slack Channel to resolve issues.
SLA Based on the incident severity (mentioned below).
Business hours (P3-P4) 9 AM - 6 PM EST (customized as per customer business hours)
Service Level Production Support Description Severity 1 Severity 2 Severity 3 Severity 4
Response time InfraCloud initial response after customer files initial request. 1 hour 2 hours 1 business day 2 business days
Ongoing response time Subsequent responses. 2 hours 4 hours 1 business day 2 business days
Resolution time Time from the incident created to the resolution. 6 hours 2 days 5 days 15 days

We Open Source

We believe open source enables anyone to create technologies for a better tomorrow. Our developers are regular contributors to Thanos and also contribute to various cloud native projects to leverage them for our clients’ unique needs.

Sneak peek at our OSS contributions

We Open Source

Thanos Support Experts, Keeping it Production Ready 24*7

Schedule a call with one of our experts (absolutely no strings attached).

Trusted by 100+ companies worldwide


Got a question around Thanos Support?

You will receive a response within few hours from the Thanos support team once you submit the incident report. In case of a P1 severity, our engineers will be working on your case from the first hour.
The team is available 24x7x365. The support engineers work in various shifts, so Thanos experts are always available to help as per your support tier model & incident severity.
We have been working with Thanos since its early days and officially recognized Prometheus service partner to provide enterprise-grade support to all Prometheus users. Our engineers have developed in-house tools for various tasks including monitoring and alerting.
Every Thanos update will be tested on a reference system very similar to the customer live systems. This ensures we capture any breaking change early and let customer teams be aware of that so they can plan releases accordingly. When our review team is satisfied with the update, only then we deploy them to the production environment. We can assure you that Thanos updates will not bring your application down.

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